GENERAL TERMS AND CONDITIONS FOR THE PURCHASER FOR THE ONLINE PURCHASE OF GOODS

The consumer has the right to notify the company that he is cancelling the purchase, without having to pay any penalty and without having to state a reason, within
14 calendar days from the day following the delivery of the goods or the conclusion of the service contract,
with the exception of the items listed under 8. Right of withdrawal.

 1. IDENTIFICATION OF SELLER

 These general terms and conditions (the General Terms and Conditions) have been drawn up by Nathalie Vlegels with company number BE 0761728627, established under Belgian law at Kortrijk 8500, Meiweg 7.

The Vendor can be contacted either by post at the aforementioned address, by email at info@natini.be or by telephone at 0479/400.892.

 2. APPLICABILITY

 By placing an order via the website https://www.natini.be, the buyer accepts the General Terms and Conditions and they apply to all products or services mentioned in the order (the order).

The Vendor does not accept any other general terms and conditions, and these can only be deviated from in writing and with the consent of both the Vendor and the Buyer. The Seller may rely on third parties for the execution of the agreement with the Buyer. Any passive solidarity between the Seller and these third parties is expressly excluded. The fact that the customer has not received the general terms and conditions in his native language shall not exempt him from applying them, unless he has requested a translation into English.

 3. PRICES

 All prices indicated on the website are in euros and include VAT. This price does not include any delivery costs or bank charges incurred by the buyer. All delivery costs and possible bank charges are for the buyer’s account, unless explicitly agreed otherwise. The delivery costs are shown on the Website and in the General Terms and Conditions. To find out the total price of a purchase including delivery, the delivery costs must be added to the price of the product or service. The price and the delivery costs are shown before the buyer proceeds to the payment page. All offers published are subject to possible typing or printing errors. The Seller cannot be held to its offers and quotations if the Buyer should have understood, in accordance with the principles of reasonableness and fairness and according to social convention, that the offer or quotation or a part thereof contains a mistake or a clerical error.

 5. PAYMENT

 After the order has been placed by the Buyer, it will be redirected to a secure payment page on our website with the request to pay for the order.

The Vendor is not responsible under any circumstances for any bank charges or exchange fees charged to the Buyer when paying for the order. In the event of a refund, the bank account used will be credited. The Vendor is not responsible for exchange rate variations between the currency used for the initial payment and the currency of the refund.

6. DELIVERY

 The order will only be dispatched once the full price, plus any shipping costs, has been paid into the Seller’s account. The Vendor shall endeavour to deliver the order as soon as possible. The average order is delivered within 8 days of placing it. These delivery times are indicative only. Under no circumstances can we be held liable for any damage caused by non-delivery or late delivery. If the buyer has given an incorrect address, the buyer will bear the costs of this himself. If incorrect delivery is made due to an error attributable to the Seller, the costs thereof shall be borne by the Seller.

 7. TRANSPORT COSTS

 Transport costs for goods purchased from The www.natini.be website are as follows:

Belgium and neighbouring countries: no charge
All other European countries: 7.5 euros
All non-EU countries: 12.5 euros

 8. RIGHT OF WITHDRAWAL

 The consumer has the right to inform the seller that he renounces the purchase, without payment of any penalty and without giving any reason, within 14 calendar days from the day following the delivery of the goods or the conclusion of the service contract (the right of withdrawal). The Buyer exercising the right of withdrawal shall notify the Seller in writing by e-mail or registered letter in which the Buyer clearly states that it is cancelling the purchase. The Buyer shall indicate the order number of the order and its account number (for reimbursement). The Buyer shall also enclose a copy of the proof of purchase for verification by the Seller. The buyer may not exercise the right of withdrawal for: services of which the execution has started with the buyer’s consent within 14 calendar days from the day following the conclusion of the services contract; goods made to the buyer’s specifications or which have a clearly personal nature or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The Buyer must return the order to the Seller within 14 calendar days from the day following the withdrawal. The order must not have been used, washed and/or worn and must be returned in its complete original condition with labels and tags and original packaging. An order that bears traces of use will not be taken back. The buyer shall also enclose the original proof of purchase. The purchaser bears the direct costs of returning the order. The risk of damage, loss or any other risk relating to the returned shipment lies with the buyer. The Seller shall refund the price of the order within 30 days following the withdrawal.

The return must first be notified by an email to info@natini.be with order number, number of items in return and the reason for the return.

 9. PRODUCT

 The Buyer must report any problem or defect that is visible at the time of delivery or that could reasonably be detected at the time of delivery to the Seller by e-mail or letter within 2 days following the delivery. The Seller shall not be liable for problems or defects caused by use contrary to the instructions supplied, negligence, force majeure, wear and tear, age, or any improper use by the buyer. The Seller’s warranty shall lapse if the order has already been repaired or manipulated by third parties. With every report, the buyer shall submit a copy of the proof of purchase and a photograph of the problem.

 10. PRIVACY

 The Seller shall process the personal data it obtains as part of the order for the purpose of customer administration, market studies and, for existing customers or subject to prior consent, for the purpose of conducting personalised information and promotional campaigns as part of the Seller’s commercial activities. The Buyer has the right to request this data at any time and to have it corrected. As part of the processing, these data may be passed on to the persons and companies it uses for the execution (including delivery and payment) of the order. As part of this processing, the

Seller may also place cookies on the users of its website. Cookies are small files that are placed on the hard disk of the website visitor’s computer. They contain information such as the language preference of the surfer, so that this does not have to be re-entered during a subsequent visit to the website. Some cookies ensure that a website appears graphically neat, others that a website application works correctly. If the website visitor does not want the website to place cookies on her computer, she can set her browser accordingly. The consumer should consult the manual of his own web browser for this.

 11. DISPUTES / FINAL PROVISIONS

 All claims related to the order and/or the General Terms and Conditions, whether contractual or extra-contractual, are governed by Belgian law. All legal actions, both proceeding and defense, are subject to the exclusive jurisdiction of the Courts of the judicial district of Kortrijk. Should a clause of the General Terms and Conditions be or become illegal, all other clauses shall remain fully applicable. If one sentence of a paragraph or a severable part of a sentence should be or become illegal, the other sentences of the same paragraph or the other parts of the sentence shall remain fully applicable.

 12. COPYRIGHT

 No part of this site may be copied or processed in any form whatsoever without the prior written consent of the owner. Neither the programming, scripting and layout may be used without permission of the owner of the website. The reproduction of the logo and its reference may not, in whole or in part, be converted into any language or program. Any form of temporary or permanent reproduction is prohibited.

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